Current payment status
Online payments are disabled. Sending an enquiry does not create a paid order or subscription, and there is no enquiry charge to refund. The rules below apply when a paid service is agreed and accepted.
Cancelling a one-time or new order
An unstarted order may be cancelled within 48 hours of purchase for a full refund. Email your cancellation request to info@aeomint.com within that period. Work is considered started when research, drafting, technical implementation or another agreed service activity begins after onboarding; an automated acknowledgement alone is not service delivery.
After work has started or the 48-hour window has passed, contact us with the request. We review any undelivered scope and applicable rights; a change of mind does not automatically entitle you to a refund for work already delivered.
Cancelling a monthly service
Cancel before your next renewal to stop future billing. The current paid cycle continues. There is no minimum contractual term or cancellation fee. The renewal date and any recurring-payment instructions must be confirmed before recurring billing is authorised. If you are uncertain about a date, email us before renewal.
Monthly allowances reset each cycle. Work delayed by AEO Mint is carried forward without extra charge. Approved drafts awaiting publication remain available for later publication.
If we cannot deliver the agreed scope
If AEO Mint cannot accept or fulfil the purchased scope, we refund the unstarted order or the undelivered portion as applicable. We assess partial delivery against the written scope and explain any proposed allocation. If you believe delivered work materially differs from the agreed scope, contact us with the specific issue so we can review an appropriate correction or remedy.
AI mentions, citations, rankings, traffic and sales are not guaranteed and are not an outcome-based refund promise. This does not limit remedies for non-delivery or any mandatory customer rights.
How refunds are returned
Approved refunds are returned through the original transaction in the original charged currency. We do not ask for your card PIN, OTP or online banking password to process a refund. We confirm the approved amount and initiation status by email.
After a normal Razorpay refund is initiated, Razorpay currently indicates a typical credit time of 5–7 working days. Actual timing depends on the payment method and bank; it is not an instant-refund promise. Before checkout is enabled, the provider used for your transaction will be shown. If a refund has not arrived, email us with the transaction or refund reference, without sending full card or bank details.
Single-market audit credit
The single-market audit payment can be applied once as a credit of US$69 in the currency paid to a Website Setup Sprint or managed monthly plan purchased within 30 calendar days, for the same brand, website and target country. The credit and new purchase must use the same currency. Resolve any currency change before payment. The existing baseline is reused. The credit cannot be stacked or exchanged for cash.
How to request help
Email info@aeomint.com with your name, package, purchase date, order reference if available and the reason for your request. AEO Mint is operated by K2R2 Brands Private Limited, Mumbai, India. Read the service terms and digital delivery policy for related information.